Return & Refund policy
SECTION 1 – Returns & Refunds
This Returns & Refunds Policy applies to orders shipped within the United States and is governed by applicable U.S. consumer protection laws.
We will always do our best to accommodate where applicable. Please read all of the information below and the instructions provided on each product page to ensure you are using our products correctly and safely.
By making a purchase, you agree to the terms outlined below. If you have any questions regarding a return, please contact us using the form on our Contact Us page.
30-Day “Risk Free” Money Back Guarantee
Our 30-day money-back guarantee begins on the date of delivery and applies only to items that arrive defective, damaged, or incorrect. This is what we refer to as our “Risk Free – Money Back Guarantee.”
If your item arrives faulty, damaged, or not as described, you are entitled to a refund or replacement, at our discretion, within the first 30 days.
We may require reasonable photo or video evidence showing the issue so we can process your request efficiently.
Requests After 30 Days
If more than 30 days have passed and you are reporting a faulty or broken product, please be prepared to provide:
- Photo or video evidence of how the product arrived
- A reasonable explanation for why the issue was reported after 30 days
Under applicable U.S. consumer protection laws, remedies for defective items may be available beyond 30 days depending on the circumstances. However, we strongly encourage customers to contact us at their earliest convenience so we can resolve the matter promptly.
Refunds Are Not Applicable If:
More than 30 days have passed since you received your order, or
You are within 30 days but any of the following apply:
- You changed your mind
- You ordered by mistake
- You found the product cheaper somewhere else
- You misused the product and caused damage
- You decided you no longer needed it
- You were aware of faults before purchasing
We reserve the right to deny refunds or replacements in cases of suspected abuse, excessive refund requests, inconsistent claims, or fraudulent behavior.
Refunds apply only to genuine faults or defects.
Please use our products with care, as they are delicate.
If any product is damaged due to liquids, substances, improper handling, or misuse, it will not be eligible for a return.
Refunds for Change of Mind
Refunds are not offered for change of mind purchases.
However, in rare cases and at our sole discretion, we may authorize a return for exchange or store credit (not a refund). If a return is authorized, the customer is responsible for all return shipping costs.
Return Procedure
Before returning any item (if approved), you must contact us through our website contact form and provide your order number.
This ensures we are communicating with the correct customer.
Please note: contacting us via social media may result in delayed responses.
We strongly prefer communication through our website contact form.
If your return is approved, we will provide you with the return address.
Once your return has been processed (with proof of return, such as a receipt), your refund will be issued to your original payment method within 5–10 business days, excluding weekends and public holidays.
Bundles & Multi-Item Orders
For bundle or multi-item purchases, refunds or replacements apply only to items that are defective or incorrect.
Change-of-mind refunds are not available for individual items within a bundle.
If your refund appears delayed after processing, please:
- Wait at least 5 business days
- Contact your bank
- Contact us if the refund is still not showing
Most refunds arrive within 5–10 business days, depending on your banking institution.
SECTION 2 – Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your bank, as refund posting delays can occur
If you still have not received your refund, please contact us via the website contact form.
Funds generally take up to 5 business days to arrive, sometimes longer depending on your bank.
SECTION 3 – Shipping
If a return is requested for a non-faulty item (not eligible for refund), the customer is responsible for all return shipping costs.
Anything outside the scope of this refund policy, in accordance with applicable U.S. consumer protection laws, is handled at our discretion (including requests after 30 days that are not related to a faulty product).
SECTION 4 – Lost or Stolen Packages
Once an order is marked as "Delivered" by the carrier, responsibility for the shipment transfers to the customer.
If tracking shows “Delivered” but the package was not received, customers must notify us within 7 days of the delivery date. We will provide carrier information and supporting documentation to assist with any investigation.
If you need help with this process, please contact our Customer Support Team.
ENDING NOTES & RECAP
If you have any further questions, please read this page again for clarity and then contact us through our website contact form.
Please avoid contacting us via social media for urgent inquiries.
We typically respond within 24 – 48 business hours (Mon–Fri) via email.
We aim to resolve all matters respectfully and fairly. If you are genuinely unhappy about your order or product, please reach out to us so we can help.
For shipping times and delivery details, please visit our Shipping Information page in the header or footer of our website.
Thank you — we look forward to doing business with you.